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Table of Contents
Both developed companies and startups struggle for their survival and/ or growth. These businesses face numerous challenges in management, competition, growth, sustainability and transformation. At the core of all these challenges you shall find critical role of poor communication.
A FEW COMMON EXAMPELS OF POOR COMMUNICATION
Some common examples of poor communication taking place in everyday business management are:
- Showing one side of the story
- Over reliance on oral communication
- Delaying important communication until the last moment
- Structuring communication in poor form
- Absence of management reporting or poor management reporting
- Partnership established without clearly documenting and communicating the expectation from each other, desired results and roles in worst case scenarios
- Making contracts without identifying and communicating risks
- Assigning new teams to projects execution without proper orientation
- Consultants hired without documenting and communicating complete scope and desired results
- Managers delegating work without properly transferring information, knowledge, requirements and deliverables’ templates etc.
- Senior management taking decisions in meetings and not sharing the required information to department and employees in timely manner
- Inviting people to attend meetings without clearly communicating agenda, time lines, documents of to be discussed, preparation required and desired outcome
- Poor communication between decision makers and operational teams
FACTORS OF POOR COMMUNICAITON
The list is long and every instance of poor communication is unique. Poor communication results from various factors including lack of knowledge, lack of training, management style, biases, politics, business acumen, personality traits, communication resources, motivation and interest.
SOLUTION
There is no one solution to combat poor communication. However, top management with good leadership qualities may develop a culture of good communication by leading from the front. What, how, when, why and where of communication can be learnt through training and experience, however, intuition, embedded knowledge and intelligence are the key drivers of good communication.