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“This Is How We’ve Always Done It”: How to Overcome Resistance to Change
I’ll never forget my first major consulting project in Riyadh. We were implementing a new financial reporting system for a well-established family business. The CFO, a respected veteran with 30 years of tenure, listened patiently to our presentation. He then leaned back in his chair, smiled, and delivered the line that has haunted change leaders for decades: “That’s very interesting. But here, we’ve always done it this way.”
That moment wasn’t just about software; it was about human nature. Resistance to change isn’t a sign of stubbornness or incompetence. It’s a natural, neurological response to perceived threat. The brain’s amygdala, the fear center, interprets change as potential danger, triggering a fight-or-flight response—even when the “danger” is a new spreadsheet format.
In the fast-evolving markets of the UAE and Saudi Arabia, where Vision 2030 and Dubai D33 are rewriting economic rules daily, the inability to adapt isn’t just inconvenient—it’s existential. So, how do we move teams from entrenched “this is how we’ve always done it” to embracing “this is how we’ll succeed tomorrow”?
The answer lies not in forcing compliance, but in engineering consent. Here is a strategic framework, drawn from behavioral psychology and two decades of navigating change in the Middle East, on how to overcome resistance to change.
Understanding the Roots: Why People Really Resist
Before you can address resistance, you must diagnose it. Resistance is a symptom; the causes are often hidden.
| The Surface Objection | The Underlying Fear | The Common Trigger in UAE/KSA Context |
|---|---|---|
| “The old system works fine.” | Fear of incompetence (“I won’t be able to learn this.”) | Rapid tech adoption can make experienced staff feel suddenly obsolete. |
| “This will take too much time.” | Fear of losing control & productivity. | High-pressure, fast-paced business environments make any disruption seem costly. |
| “Why fix what isn’t broken?” | Fear of the unknown & loss of stability. | In cultures valuing long-term stability and proven methods, change can feel inherently risky. |
| “Management doesn’t understand our day-to-day.” | Fear of being marginalized & lack of trust. | Top-down decrees without consultation violate principles of Shura (consultation), breeding resentment. |
The key insight? You’re not managing a change in process; you’re managing a change in people. The work is psychological first, technical second.
A 5-Step Framework to Engineer Consent and Drive Adoption
1. Reframe the “Why”: Connect to Purpose, Not Just Profit
Never start with the what (the new software) or the how (the implementation plan). Always start with the why that matters to them.
- Generic “Why”: “We need this new ERP to improve efficiency by 15%.”
- Powerful “Why”: “This new system will automate the manual report you spend 10 hours on every Sunday, giving you back your weekends and allowing you to focus on the strategic analysis where your expertise is invaluable.”
In Saudi Arabia’s push for private sector growth under Vision 2030, frame change as building national champions. In the UAE’s innovation-driven economy, frame it as staying ahead of the curve. Connect the organizational change to a larger, meaningful narrative.
2. Co-Create the “What”: Involve Early, Involve Often
Resistance flourishes in the dark. Inclusion dispels it. Identify informal leaders and potential skeptics—not just the eager champions—and involve them in the design phase.
- Form a “Change Ambassador” group with representatives from each department.
- Use pilot programs in one division (e.g., the Jeddah office before rolling out nationally) to create internal success stories.
- Actively solicit feedback and implement visible suggestions. When people see their fingerprint on the plan, it becomes our plan, not their decree.
This aligns perfectly with regional values of collective decision-making and respect for experience.
3. Equip for the “How”: Overinvest in Support & Training
Fear of failure is a primary change blocker. Provide excessive, role-specific, and compassionate support.
- Move beyond one-time training workshops. Implement “Floorwalkers”—super-users who provide just-in-time help for the first month.
- Create “Safe-to-Fail” sandbox environments where teams can practice without real-world consequences.
- Acknowledge the learning curve: “We expect productivity to dip by 20% in Month 1 as we learn. That’s okay and planned for.”
4. Listen to the “Yes, But…”: Validate Concerns, Don’t Dismiss Them
When an employee says, “This will break our client delivery timeline,” never say, “No, it won’t.” Instead, say, “That’s a critical point. Let’s build a specific mitigation plan for that.”
- Host regular “Listening Sessions” with no agenda other than to hear concerns.
- Publicly track and address these concerns. This transforms passive resistors into active problem-solvers.
5. Celebrate the “Win”: Reinforce New Behaviors Relentlessly
The brain needs positive reinforcement to rewire itself. Catch people doing things the new way and celebrate it.
- Recognize and reward adaptability and learning, not just final results, in the early stages.
- Share quick-win stories in company newsletters. “Ahmed in Logistics used the new dashboard to identify a cost-saving opportunity in 10 minutes—here’s how.”
- Tie the successful adoption to career progression, signaling that adaptability is a core competency.
The Cultural Lens: Change Management in the GCC Context
Success in the Middle East requires an added layer of cultural intelligence.
- Respect for Hierarchy: A nod from senior leadership is non-negotiable. Secure visible, vocal sponsorship from the top. When a respected CEO or family business patriarch champions the change, it grants immediate legitimacy.
- The Power of Relationships (Wasta): Engage influential connectors within the organization to act as advocates. Their endorsement can be more powerful than any memo.
- Patience and Long-Term Perspective (Tagammul): Change is a marathon, not a sprint. Build trust slowly and consistently. Rushing is seen as disrespectful and destabilizing.
When All Else Fails: The Last Resort
Despite best efforts, a small minority may remain entrenched. The final, difficult step is to make the cost of not changing clearer than the cost of changing. This isn’t about threats, but about clarifying consequences for the team and the company’s future. Frame it as a choice: “We can master this new market reality together, or we risk becoming irrelevant. Your expertise is too valuable to lose to obsolescence.”
Conclusion: From Resistance to Resilience
Overcoming the “we’ve always done it this way” mentality is the single greatest lever for growth in today’s Gulf economies. It’s not about abandoning tradition, but about building upon it with wisdom and agility.
The goal is to transform your organization’s culture from one that fears change to one that is change-resilient—where adaptation is a source of pride and competitive advantage.
Is “the way we’ve always done it” holding your business back from its Vision 2030 ambitions?
At Ghalib Consulting, we don’t just design financial models and strategies—we partner with you to navigate the human side of transformation. Our change management approach, tailored for the GCC business landscape, ensures your team doesn’t just accept new systems, but champions them.
Ready to build a culture that embraces the future? Let’s talk. Contact Ghalib Consulting for a Change Readiness Assessment today.